Troubleshooting Android, Amazon, Nvidia and Formuler Z devices using the SKYQ app.
There are only a few possible reasons your service could be down or not letting you log in.
Please check them all
Refreshing Channels and EPG
The first thing to always try is the "Refresh" button
and select "Update playlist"
You can also update and repair the EPG here by selecting "Update EPG" We update, repair, or add new content most days. Until you select these option you won't see any changes we have made.
Tip: Refresh daily
Does the device have a working internet connection?
If you are seeing "Network error" or "Error Code : on Failure" test the connection by going to the web browser or any internet based app on the device. If you don't check the Ethernet cable is connected or the WiFi is connected. Try resetting the router and device.
Username and Password
The most likely reason it won't let you login is you
entered the details incorrectly.
They most match the server exactly, case sensitive.
Please be careful with capital i's and lower case L's, in a lot of fonts they look the same, capital O's and the zero can look slimier, and Upper case and lower case K's.
All test and subs work 100% of the time and the login details have been copied and pasted direct from the server so they are not wrong. Please do not email saying the detail don't work they do.
If you login will not work at you have check everything on this page then please fill out the Tech Support form here.
Has you subscription expired. Please check back in your email for the date you was sent the subscription and how long you paid for. If this was a test it expired 24 hours from when you was emailed it. If it has expired and you wish to continue please purchase a package from this website, or another free test.
The server maybe down. There are usually two reasons for this your internet service provider has been instructed you block our IP address during a big sports event. For this you should try using a VPN, there are lots of free ones available from the play store or buy entering a play store URL address in Downloader app.
Estimated down time 2 hours
If you are seeing "Playback error" then you may have also lost internet.
This can also be that the channel isn't live at present. Live events channels etc are only active when the event is being aired.
It may also be that the channel is down.
To report a channel that is down, or has any problem at all, please click here!
Our SkyQ app is only available for new customers who's username is there email address. If you wish to use this app you will need a new subscription.
If you have followed all this correctly please and still can't login then use the tech support form here.
The Server is Down
The server has had to be rebooted. Unfortunately this is a computer and occasionally it will need rebooting.
Estimated down time 30 mins.
You can check for information on the server in the "News and updates" tab on this website, which will keep you updated about any situation or updates you need to do to your device.
Please try not to email in this situation it only delays in further, and I can not offer you a solution other then waiting patiently.
Having buffering issues?
This video walks you through a few things and settings you can try